1. Introduction
Welcome to Silverback Tea Company website. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silverbacktea.org. By using our website, you consent to the practices described in this policy

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2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you make a purchase or sign up for our services.

• Non-Personal Information: Browser type, IP address, device information, and website usage data collected through cookies and analytics tools.

3. How We Use Your Information
We use the collected information for the following purposes:

• To process transactions and fulfill orders.

• To improve our website, products, and customer service.

• To send promotional emails, newsletters, and offers (you can opt-out at any time).

• To ensure website security and prevent fraud.

4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party vendors that assist in processing payments, shipping, and marketing.

• Legal Authorities: If required by law, we may disclose information to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Data Security
We implement appropriate security measures to protect your personal data. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices
You have the right to:

• Access, update, or delete your personal data.

• Opt-out of marketing communications.

• Request a copy of the data we hold about you.

To exercise these rights, contact us at marketing@silverbacktea.org.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Silverback Tea Company

Email: marketing@silverbacktea.org
Phone: +250785076533 / +250787012282
Registered Office: Immeuble Aigle Blanc, Boulevard de l’Umuganda, Kimihurura Kigali – Rwanda