1. Introduction
Welcome to Silverback Tea Company. These Terms and Conditions govern your use of our website silverbacktea.org and the purchase of our products and services. By accessing or using our website, you agree to abide by these terms. If you do not agree with any part of these Terms and Conditions, please do not use our website.

2. Use of the Website

• You must be at least 18 years old or have parental consent to use this website.

• You agree to use the website for lawful purposes only and in a manner that does not infringe on the rights of others.

• Unauthorized use of this website may result in legal action.

3. Product Orders and Payments

• By placing an order, you agree to provide accurate and complete information.

• All orders are subject to availability and confirmation.

• Prices are displayed in [currency] and may be subject to additional charges such as taxes or shipping fees. If you are based out of Rwanda, it is mandatory you to first reach out on Email: logistics@silverbacktea.org / muque.mugisha@silverbacktea.org

• Payments must be made through the accepted payment methods available on the website and other provided methods in only names of our Estates which are namely RUGABANO TEA COMPANY, PFUNDA TEA COMPANY AND GISOVU TEA COMPANY ONYLY.

4. Shipping and Delivery

• We aim to dispatch orders within the estimated timeframe, but we do not guarantee delivery dates.

• Shipping costs will be calculated at checkout and depend on your location.

• Silverback Tea Company is not responsible for delays due to unforeseen circumstances or third-party courier services.

5. Returns and Refunds

• If you receive a damaged or incorrect product, you must notify us within 1 days for a replacement or refund.

• We reserve the right to refuse refunds for products that have been used or are not in their original condition.

6. Intellectual Property

• All content on this website, including logos, text, images, and product descriptions, is the intellectual property of Silverback Tea Company.

• You may not copy, distribute, or reproduce any content without our express written permission.

7. Limitation of Liability

• Silverback Tea Company is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

• We do not guarantee that the website will always be available, secure, or error-free.

8. Changes to Terms and Conditions

• We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting.

• It is your responsibility to review these terms periodically.

9. Governing Law

• These Terms and Conditions are governed by the laws of Rwanda. Any disputes will be resolved in the appropriate courts of Rwanda.

10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

Silverback Tea Company
Phone: +250785076533 / +250787012282
Email: logistics@silverbacktea.org / muque.mugisha@silverbacktea.org
Registered Office: Immeuble Aigle Blanc, Boulevard de l’Umuganda, Kimihurura Kigali – Rwanda